Elitecom provides Classic and Premium technical supports after product delivery. Elitecom considers the technical support is an important and integral part of product implementation. Each customer is assigned a customer service manager who provides a focal point for any customer service issue.

Elitecom Support contracts provide clients the full access of Elitecom’s experience support team. To ensure each customer receive the top quality support, Elitecom’s support contracts are tailored to the needs of each individual customer.

Classic Support

The Classic Support provides client with Email access. Elitecom support team shall start diagnose the problem immediately by qualified staff and provide email or phone response within two business day.

Premium Support

The Premium Support is also available with Phone access with response time of one business day.

For Elite System clients, in both support cases Elitecom provides patches and minor releases of Elite System product whenever they become available.

Please contact Elitecom if you need detail information on the Support and Maintenance provided.

Email: support@elitect.com
Phone: 021-3251-5101